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Our Legal Terms and Your Rights

kolkataff operates under a defined legal framework that sets out your rights, our obligations, and how your account and data are managed on this platform.

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kolkataff Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

How to Reach Our Legal and Policy Team

If you have a question about our terms, a data request, or a policy concern, our support team routes your query to the right department.

Email Support Send your legal enquiry or data access request to our dedicated policy email address. We acknowledge receipt within 24 hours and provide a substantive response within the period required by applicable law.
Live Chat Our chat channel is available for general policy questions. For formal requests involving account data, deletion, or legal notices, we will direct you to the appropriate written channel to maintain a proper record.
Account Panel Log into your account and use the Help section to submit a policy or data request directly. Requests submitted here are timestamped and tracked, which helps us meet our obligations under applicable data law.
DATA HANDLING AND SECURITY

How We Protect and Manage Your Data

Our data practices are built around what you have a right to expect: clear retention periods, controlled access, and a defined process for corrections or deletions.

Data Retention Policy

We keep account and transaction records for the period required by applicable financial and legal regulations in India. Once that period expires, data is deleted or anonymised in a structured process that we run on a scheduled basis.

Cookie Management

We use session and analytics cookies to keep your account session active and to understand how pages are used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the platform functions for you.

Account Security Controls

Your account is protected by password hashing and session-token expiry. We enforce re-authentication for sensitive actions such as withdrawal requests and profile changes, reducing the risk of unauthorised access even if a session is compromised.

Right to Access Your Data

You may request a copy of the personal data we hold about you at any time. Submit the request through your account panel or by email; we will compile and deliver it within the timeframe set by applicable Indian data protection law.

Correction and Deletion Requests

If data we hold is inaccurate, you can ask us to correct it. Deletion requests are handled within the limits of our legal retention obligations — some records must be kept for a minimum regulatory period before they can be removed.

Who to Contact

For any data handling concern, account rights question, or formal legal notice, reach our policy team by email or through the Help section in your account. We maintain a written record of every formal request and its resolution.

Your Legal and Privacy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how we handle account and personal data at kolkataff.

These terms apply to anyone who creates an account or uses the kolkataff platform. Access is subject to local law and is only available in regions where such services are permitted under applicable Indian legislation.

Log into your account and go to the Help section, or send a written request to our policy email address. We will acknowledge your request within 24 hours and fulfil it within the period required by applicable data protection law.

Yes. Submit a deletion request through your account or by email. We will remove data that is not subject to a mandatory retention period. Records tied to financial transactions may need to be kept for a defined regulatory period before deletion.

You can raise a formal dispute by contacting our support team in writing. We review the account history, relevant transaction records, and policy terms before issuing a written response. If local law provides additional remedies, those rights are not affected.

When you close your account, we stop using your data for active platform purposes. Records required by financial or legal regulations are retained for the minimum mandatory period, after which they are deleted or fully anonymised.

Deposits through UPI, Paytm, or PhonePe are processed under the payment terms in this agreement. We apply identity verification checks to deposits above defined thresholds as required by applicable Indian financial regulations.

We publish updated terms on this page and send a notification to your registered account email or inbox before changes take effect. Continuing to use the platform after the effective date means you accept the revised terms.

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