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How kolkataff Handles Your Personal Data

At kolkataff, we keep your personal data handling transparent and straightforward — you should always know what we collect, why we collect it, and how you can request…

Data collected only as neededUPI & Paytm transactions securedAccount data under your controlIndia-based access rights applyContact us any time for data queries
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kolkataff How kolkataff Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete personal data we hold, or if you have any concern about how we handle your information, our privacy team is ready to help.

Email the Privacy Team Send your data access or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond without unnecessary back-and-forth.
Live Chat Support Our live chat agents can log a formal data query on your behalf, available around the clock. You will receive a reference number the moment your request is raised so you can track its status.
In-Account Help Centre Navigate to the Help section inside your kolkataff account and select the Privacy and Data category. From there you can submit a structured request form that routes directly to our compliance desk.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Behind every account interaction — a UPI top-up, a Live Baccarat session, a withdrawal back to PhonePe — there are concrete data-handling controls.

Encrypted Data Storage

Account credentials and payment details are encrypted at rest using current-generation encryption standards. Even internal staff access to raw credential fields is restricted to a small authorised group with logged audit trails on every query.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can adjust cookie preferences through the banner that appears on your first visit — withdrawing consent stops non-essential cookies immediately.

Account Security Controls

Two-factor authentication is available for all accounts. Login events from new devices trigger a verification step before access is granted, and repeated failed login attempts lock the session temporarily to prevent brute-force entry attempts.

Data Retention Schedule

We keep identity data for as long as your account is active and for a defined period after closure as required by financial compliance rules. Technical session logs are rotated on a rolling schedule, with older logs deleted automatically once they pass their retention window.

Third-Party Data Sharing

We share data with payment processors — including the gateway that handles UPI and Paytm flows — solely to complete transactions. These processors are contractually bound to use your data only for the purpose we specify and not for independent marketing or profiling.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of your account data, or delete your account entirely. Submit the request through live chat or email and our compliance team will confirm receipt and a resolution timeline within two business days.

Your Privacy Questions, Answered Plainly

The questions below cover the data rights and account privacy topics we hear about most often. If your question is not answered here, reach out through the channels in the Contact section above and our team will respond with a direct, specific answer for your account.

We collect your name, email address, date of birth and contact number at registration. Once you add a payment method such as UPI or Paytm, we also record the payment identifier needed to process deposits and withdrawals to your account.

Yes. Submit a data access request through live chat or our privacy email, quoting your registered email address. We will compile and send a structured copy of your account data within the period required under applicable Indian data protection rules.

Transaction records — including UPI deposits, PhonePe withdrawals and in-platform purchase history — are retained for the duration required by applicable financial regulation. Once that period expires, records are deleted from our active databases on a scheduled cycle.

No. We do not sell or rent your personal data to advertisers. Data is shared only with payment processors and platform services that support your account, and each of those partners is contractually restricted from using your data beyond that specific purpose.

Contact our privacy team by email or through the in-account Help Centre and request account closure with data deletion. We will confirm the request, close your account, and begin the deletion process in line with our retention schedule and any legal hold requirements.

We use essential session cookies, functional preference cookies and analytics cookies. The cookie consent banner on your first visit lets you accept or decline non-essential categories. You can revisit those choices at any time from the cookie settings link in our footer.

This policy applies to all accounts. Access to our platform depends on local law and is available where local law permits. For India-specific queries about your data rights under applicable Indian regulation, contact our privacy team directly for a jurisdiction-specific response.

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